Exchanges & Refunds (Singapore)
If you are unsatisfied with your order, you may return the item to make an exchange.
Please follow the steps below:
- Email firstname.lastname@example.org within 30 days, stating your order
number, reason for exchange/refund and item to exchange to.
- You will then receive a follow-up email stating all relevant
information, including a specified store location to make your exchange.
- Kindly bring along your item to stated store for an exchange.
Refunds are only given for defective products that cannot be replaced with the same or similar item. Store credits equivalent to value of the returned item will be issued.
Benjamin Barker reserves the right to refuse any exchanges if returned goods are in unsatisfactory conditions.
Please refer to Terms & Conditions below for more information.
Terms & Conditions
All exchanges are subjected to the following terms and conditions, and will be granted at Benjamin Barker's sole discretion.
• Goods must be returned in their original condition, e.g. no traces of
scents, no stains, unwashed, and complete with tags and labels
etc., in their original packaging.
• The following items are not eligible for return or exchange - towels, bedsheets, pocket squares, ties, tie clips, socks, belts, lapel pins and cufflinks. The only exception is a damaged or incorrect item shipped by Benjamin Barker.
• For all exchanges via international post, the customer pays for all
return freight or postal charges (two-way), including duty and tax, if
applicable. Items for exchange must be of equal or higher value.
• For all returns due to production defects, delivery of wrong size
specified or delivery of wrong item; we will return the correct item to
the customer at the last indicated delivery address at no extra cost
within 20 working days of receipt of returned item. To claim a refund
for return shipping in such an event, the customer has to send us an
evidence of return shipping cost within 5 working days of shipping.
Refund on shipping cost will be made in online store credit via
a coupon code.
• Each item can only be exchanged once for another similar (or higher
• Returned products must reach us within 20 days of our approval of
the exchange request. Extensions will be granted on a case-by-case
basis. Benjamin Barker will not be liable for any goods which fail to
reach us before end of the exchange period window.
• Benjamin Barker will not be held responsible for lost packages. All
returns and exchanges must be delivered back to us using a
traceable service with a tracking number.
• Refunds are not immediate and may take up 15 working days to
• If any of the above stated conditions are not met, Benjamin
Barker reserves the right to refuse any exchanges.
• Anyone deemed by Benjamin Barker to be abusing the returns policy
or making false claims will be barred from shopping at
www.benjaminbarker.co or any other outlet of Benjamin Barker.
- All promotions are subjected to terms and conditions which Benjamin Barker reserves the right to change without prior notice.
- Benjamin Barker reserves the right to amend terms and conditions, including changing the price and / or mechanics and details of the promotion or offer, terminating the offer before stated validity date, or any other changes in order to protect the interests of the company, or under instances of abuse.
- Promotion items may vary according to mechanics applied.
- Terms of promotions or offers may vary in different stores and customers are advised to clarify any questions with store staff before purchasing.
Incorrect Items & Damaged Goods
If you have received a damaged or incorrect item, you will be eligible for an exchange of the same item. If a replacement item is not available, customers will be given a full refund.
Reward Point System
The reward point system is only applicable in Singapore, and can be earned / redeemed only at the following boutique stores: Wheelock Place, Cineleisure, Grand Cathay, Funan, Vivocity, Suntec and JEM.